Ticket to Pompeii + Train Ride from Naples - Reviews

Rating of the activity

7.90 / 10

7.8844444444445 225 reviews | 2,415 travellers

18 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (12)

Couple (82)

Group of friends (40)

With small children (10)

With older children (30)

Reviews from real clients who booked our products.

See only reviews with text

Sep / 15 / 2026

Jose Manuel

Sevilla, Spain

I travelled with my partner

Tour bien organizado, en el que en todo momento cuentas con la asistencia de los guías. La labor de nuestro guía, Rafael, realmente brillante. Fue un día en que había mucha afluencia de público (tema ajeno a Civitatis y los guias), pero la posibilidad de quedarnos al terminar, ampliando la visita por nuestra cuenta, hizo que pudiésemos complementarla aún más. Translate this opinion into English.

A well-organized tour, where the guides were available at all times. Our guide, Rafael, was truly outstanding. It was a very busy day (a matter beyond Civitatis and the guides' control), but the option to stay afterward and extend our visit on our own allowed us to explore it further. Opinion translated. Show original.

I travelled with my partner

Aug / 17 / 2026

Ricardo

São Paulo, Brazil

I travelled with my partner

A atividade foi excelente. Porém a troca do ingresso na estacao Central de Nápoles conforme informado no voucher não foi possível. Os postos da Instazione estavam fechados. Somente foi possível fazer a troca no portão de entrada de Pompeia. Tivemos que comprar 2 áudio guias e quando fomos comprar os ingressos, já que não era possível entrar com os vouchers é que a atendente explicou que havia um posto da Instazione no portão mais adiante. Precisa explicar melhor essa situação aos clientes. Translate this opinion into English.

The activity was excellent. However, the exchange of the ticket at the Central Station of Naples, as stated in the voucher, was not possible. The Instazione booths were closed. The exchange could only be made at the entrance gate of Pompeii. We had to buy 2 audio guides and when we went to buy the tickets, since it was not possible to enter with the vouchers, the attendant explained that there was an Instazione booth at the gate further ahead. This situation needs to be explained better to the customers. Opinion translated. Show original.

I travelled with my partner

Aug / 11 / 2026

Cecilia

Santander, Spain

I travelled with my partner

Muy bien. Preguntamos para encontrar la oficina en la estación,pero ya a partir de ahí, todo clarísimo! Ya nos fuimos al andén que nos indicaron con los billetes de ida/vuelta y las indicaciones necesarias. La audio guía no me convenció mucho, pero está muy bien. Translate this opinion into English.

Very good. We asked for directions to the office at the station, but from then on, everything was crystal clear! We went straight to the platform they indicated with our return tickets and the necessary instructions. I wasn't completely convinced by the audio guide, but it was still very good. Opinion translated. Show original.

I travelled with my partner

Jun / 27 / 2026

María ángeles

Sevilla, Spain

I travelled with my partner

Buena atención en los mostradores de la estación. Bien el acceso, pero la experiencia del tren, aunque no tiene nada que ver con la empresa, fue bastante desagradable, con avería incluida a mitad de camino, masificación, y falta de ventilación y aire acondicionado. Por lo demás, bien. Translate this opinion into English.

Good service at the station counters. Access was fine, but the train experience, although unrelated to the company, was quite unpleasant, with a breakdown halfway, overcrowding, and lack of ventilation and air conditioning. Otherwise, it was good. Opinion translated. Show original.

I travelled with my partner

Jun / 12 / 2026

Valentina

Carugate, Italy

I travelled with teenagers

Visitare Pompei è obbligo almeno una volta nella vita. Il ns tour aveva come guida Mariella. Una signora molto preparata che ha alleggerito in modo ironico questo tour affascinante e intenso sotto temperature elevate. Sito archeologico ben tenuto e preservato. Super anche l'assistenza del gestore che fornisce l'escursione. Translate this opinion into English.

Visiting Pompeii is a must at least once in a lifetime. Our tour was guided by Mariella. A very knowledgeable lady who lightened up this fascinating and intense tour with her ironic humor under high temperatures. Well-maintained and preserved archaeological site. Also great was the assistance from the manager who provided the excursion. Opinion translated. Show original.

I travelled with teenagers

Jun / 10 / 2026

Eva Isabel

Spain

I travelled with my partner

La visita a Pompeya estuvo muy bien, con el guía Rafael que la hizo muy amena y nos dio buenos consejos. El problema fue con los billetes del tren; nos los dieron equivocados (a una estación más cercana) y a la vuelta tuvimos que abonar nosotros de nuevo el billete. Nos acercamos a las oficinas y no se hicieron responsables porque nuestra compra había sido online.

The visit to Pompeii was great, with our guide Rafael making it very enjoyable and giving us good advice. The problem was with the train tickets; they gave us the wrong ones (to a closer station), and on the return trip we had to pay for the ticket again. We went to the ticket office, but they wouldn't take responsibility because we had bought it online.

I travelled with my partner

Hemos confirmado que el billete de tren cubre el recorrido concreto de la actividad. Sentimos si ha habido alguna confusión a este respecto, y lo tendremos en cuenta para mejorar. Translate this opinion into English.

We have confirmed that the train ticket covers the specific route of the activity. We apologize if there has been any confusion in this regard, and we will take it into account for future improvements. Opinion translated. Show original.

May / 09 / 2026

Anonymous

Barcelona, Spain

I travelled with friends

Tren y visita por nuestra cuenta con audioguía. El problema es que la audioguía no se descargaba. El código te lo dan en la estación, así que no hay Wi-Fi y sólo se le descargó a una de las tres. Por suerte, pudimos escucharlo. Una sugerencia: enviar código para la audioguía y los tiquets de Pompeya online y no tener que bajar la audioguía por el camino. La app se bajó bien, no la audioguía de Pompeya. Además el quiosco está abajo de estación. Arriba hay otro y se confunden. Atención muy buena. Translate this opinion into English.

Train and visit on our own with an audio guide. The problem is that the audio guide wouldn't download. They give you the code at the station, so there's no Wi-Fi, and only one of the three managed to download it. Luckily, we were able to listen to it. One suggestion: send the code for the audio guide and the tickets for Pompeii online, so you don't have to download the audio guide on the way. The app downloaded fine, but not the Pompeii audio guide. Also, the kiosk is downstairs at the station. There's another one upstairs, and they get confused. Very good service. Opinion translated. Show original.

I travelled with friends

Mar / 30 / 2026

Anonymous

Spain

I travelled with teenagers

Excelente organización. Nos han acompañado en el viaje en tren hasta el encuentro con nuestro guía. También nos entregaron los billetes de tren de ida y regreso lo que facilitó mucho todo. El guía espectacular!! Sin dudas volveremos a alegir civitatis para otras actividades. Gracias! Translate this opinion into English.

Excellent organization. They accompanied us on the train journey to meet our guide. They also provided our round-trip train tickets, which made everything much easier. The guide was fantastic! We will definitely choose Civitatis again for other activities. Thank you! Opinion translated. Show original.

I travelled with teenagers

Oct / 17 / 2026

Roberto Asensio Marcos

Valladolid, Spain

I travelled with friends

Oct / 15 / 2026

Anonymous

Oct / 14 / 2026

Ana Belen

Madrid, Spain

I travelled with my partner

Todo bien y bien comunicado y Un encanto sara Translate this opinion into English.

Everything was fine and well communicated, and Sara was a delight. Opinion translated. Show original.

I travelled with my partner

Oct / 11 / 2026

Maria Dolores Cerrillo Cerrillo

Valenciana, Spain

I travelled with my partner

Espectacular Translate this opinion into English.

Spectacular Opinion translated. Show original.

I travelled with my partner

Oct / 11 / 2026

Anonymous

Spain

Me siento engañada. Reservé una actividad con guía de habla española para Pompeya. En la reserva me advertían que si había menos de 6 personas la visita sería con audioguía. Hasta aquí, perfecto. Me derivaron a un tour operador externo que cuando me presenté solamente me dieron los billetes del tren para que fuera por mi cuenta y descargarme una audioguía. Solamente estábamos 2. Por qué me derivaron a ese tour operador en el que solamente estábamos dos? Y el resto?

I feel cheated. I booked a guided tour in Pompeii with a Spanish-speaking guide. The booking confirmation stated that if there were fewer than six people, the tour would be with an audio guide. So far, so good. I was then referred to an external tour operator who, when I arrived, only gave me train tickets to go on my own and download an audio guide. There were only two of us. Why was I referred to this tour operator when there were only two of us? What about the rest?

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que tuvo lugar como de costumbre, de acuerdo con la descripción de nuestra web. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We feel the service didn't quite meet our expectations. However, we can confirm that it proceeded as usual, as described on our website. We appreciate your feedback and will take note of it to identify areas for improvement. Opinion translated. Show original.

Oct / 06 / 2026

Anonymous

Toledo, Spain

I travelled with my partner

La vuelta no te acompañan de vuelta a Napoles, pero Pompeya es maravillosa Translate this opinion into English.

The return trip doesn't take you back to Naples, but Pompeii is wonderful. Opinion translated. Show original.

I travelled with my partner

Oct / 03 / 2026

Isabel Naveros Mateo

Granada, Spain

I travelled with friends

Teniendo en cuenta que la entrada es 26.90by el tren 3.30. Ni se entiende que lo contratado sea 45 euros por persona. Suendo el único extra una guía en una app descargada de Internet que no explicaba solo una parte de la visita. Me parece una estafa

Considering the entrance fee is €26.90 and the train fare is €3.30, it's incomprehensible that the package cost €45 per person. The only extra was a guide on an app downloaded from the internet that only covered part of the visit. I feel ripped off.

I travelled with friends

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We regret that the experience did not fully meet your expectations. At Civitatis, we strive to provide our customers with the best possible experiences. To that end, we take note of all feedback with the aim of improving. Opinion translated. Show original.

Sep / 23 / 2026

José Ignacio Saiz Santurde

Leioa, Spain

I travelled with teenagers

La visita a pompeya estuvo muy bien y el guía Rafael estuvo muy simpático y muy majo, las explicaciones sobre el llamamiento estuvieron perfectas. Translate this opinion into English.

The visit to Pompeii was very good and the guide Rafael was very friendly and nice; the explanations about the appeal were perfect. Opinion translated. Show original.

I travelled with teenagers

Sep / 18 / 2026

Mariana

Mexico

I travelled with my partner

La empresa asociada, en este caso InStazione dentro de Centrale Napoli para recoger nuestros tickets del tren la persona que nos recibió de nombre Mateo solo nos entregó los tickets del tren,en idioma inglés(no muy bueno)nos dio una referencia de donde tomar el tren y ya, lo cual no fue precisa porque nos perdimos y nos dimos cuenta que al dar con el binario del tren el estaba ahí con más personas del mismo tour pero en modalidad guiado. Pésimo servicio al no cumplir con las indicaciones.

The associated company, in this case InStazione inside Centrale Napoli to pick up our train tickets, the person who received us named Mateo only handed us the train tickets, in English (not very good), gave us a reference of where to take the train and that's it, which was not precise because we got lost and realized that when we reached the train platform he was there with more people from the same tour but in a guided mode. Terrible service for not fulfilling the instructions.

I travelled with my partner

Nuestro equipo local se esfuerza por ofrecer la mejor experiencia posible a todos los participantes. Pedimos disculpas por cualquier falta de organización que se haya podido dar durante el recorrido. Hemos tomado nota de las impresiones con intención de mejorar, también en la organización del servicio.

Sep / 16 / 2026

Magela Borgno

Montevideo, Uruguay

I travelled with small children

Muy divertido el guía y se nota que sabe mucho Translate this opinion into English.

The guide was very entertaining and it's clear he knows a lot. Opinion translated. Show original.

I travelled with small children

Sep / 15 / 2026

Fabio Cossettini

Udine, Italy

I travelled with my partner

A parte il viaggio in treno tutto il resto benissimo Translate this opinion into English.

Apart from the train journey everything else was great. Opinion translated. Show original.

I travelled with my partner

Sep / 14 / 2026

Anonymous

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Ticket to Pompeii + Train Ride from Naples - Reviews

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